Frequently Asked Questions
Everything you need to know about shopping with Smile House Official.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button with specific measurements. As our fits vary by collection, we recommend comparing your body measurements to our chart for the most accurate fit.
What payment methods do you accept?
Smile House Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Smile House garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the interior care label of every garment.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement. After this window, we are unable to make changes, but you may return the items once they arrive.